For real estate agents, calling leads is at the heart of their work. Whether it is reaching out to potential buyers, following up with interested sellers, or engaging new prospects, connecting over the phone is where conversations begin and deals get done. But here’s the thing: without the right dialer solution, agents often struggle to hit the numbers needed for meaningful conversations.
Imagine this: an agent manually dialing number after number, switching back and forth between platforms for information, and dealing with numbers getting flagged as spam. With limited time and energy, reaching a high volume of prospects can feel almost impossible. And when calls aren’t picked up, or agents can’t prioritize leads effectively, that precious time spent dialing goes to waste.
In this blog, we’ll break down the key challenges real estate agents face when outbound calls without a dialer solution, what features to look for in a dialer solution, and how Dial IQ by Klenty is built to help real estate agents have more meaningful conversations with less hassle.
Problems Real Estate Agents Face with Outbound Calling
Manual Dialing
Agents spend valuable time dialing numbers manually, which limits the number of people they can reach each day and cuts down on actual conversation time. Repetitive dialing tasks end up eating into their day, leaving less time for real conversations and follow-ups with leads who show real promise.
Low Call Pick-Up Rates
Getting prospects to answer a cold call can be tough, especially when the area code doesn’t match their location. Prospects are more likely to pick up if the call appears local, but without a way to do this, agents often struggle with low answer rates, making it harder to connect with enough people.
Compliance with DNC/DND Lists
Calling numbers on the Do Not Call (DNC) or Do Not Disturb (DND) list can result in fines and penalties, and keeping track of these lists manually is time-consuming and risky. Staying compliant with these regulations is crucial, but without a built-in system to automatically filter out restricted numbers, agents may find it difficult to keep track.
No Access to Property and Lead Information
For every call, agents need quick access to key information about the property and prospect they’re reaching out to. Without a central spot for all this data, agents often have to jump between systems or rely on memory, which can make it challenging to provide relevant information during calls, making conversations less impactful.
Difficulty in Tracking Progress and Performance
Knowing what’s working (and what’s not) is crucial for fine-tuning call strategies. However, without real-time dashboards or tracking tools, it’s hard for agents to get a handle on metrics, see how calls are going, and adjust their approach based on results they can actually see.
Phone Numbers Flagged as Spam
When a phone number gets flagged as spam, it reduces the chances of calls going through, as prospects are more likely to ignore flagged calls. Without tools to monitor and manage the reputation of their phone numbers, agents often find it difficult to keep numbers from being marked as spam, which can make it tough to reach people.
Unable to Prioritize High-Conversion Leads
Not all leads are the same, and figuring out which ones are likely to convert is a challenge. Without AI-powered scoring or prioritization, agents may end up spending the same amount of time on low-potential leads as on high-potential ones, missing out on the best opportunities and making their outreach less impactful.
Key Features to Look For in a Real Estate Dialer Solution
When choosing a dialer, the below features are for real estate agents who want to maximize their calling efforts:
When choosing a dialer, these features will help real estate agents increase their call volume, reduce manual tasks, and focus on increasing sales conversations.
- Multiple Dialing Modes: The ability to switch between different dialer modes like - click to call, power, and parallel dialing based on the type of prospects you are calling.
- Lead Scoring and Intelligent Distribution: AI-driven scoring and prioritization to help agents focus on leads with the highest potential.
- Local Caller ID: Local presence dialing that matches the call’s area code to the prospect’s location, making it more likely they’ll pick up.
- Automated Voicemail Drop: Automatically leaves a pre-recorded message when calls go to voicemail, saving agents time.
- DNC/DND List Filtering: Built-in compliance filtering to avoid calling restricted numbers and prevent potential fines.
- Number Reputation Management: Monitoring and managing phone number health to avoid being flagged as spam.
- Detailed Reporting and Analytics: Real-time dashboards and reports that show how calls are performing and provide insights into outcomes.
- CRM Integration: Syncing with CRM systems to allow smooth follow-up and data management between platforms.
Dial IQ: A Powerful Dialer Solution for Real Estate Agents to Increase Sales Conversations
Dial IQ is a powerful dialer solution that helps real estate agents ramp up their call volume, boost connection rates, remove manual data entry work, and provides insights agents can use to fine-tune their calling approach and improve the results.
12 Key Features That Make Dial IQ the Perfect Real Estate Dialing Platform
a) Features to Scale Dialing Volume
1. Parallel Dialer: This mode allows agents to dial up to 5 prospects simultaneously, increasing the volume of calls made per hour to about 300-350. The system also uses AI to detect and skip voicemails, further allowing agents to spend time only speaking to real prospects. This mode is particularly useful for initial outreach when connecting with a large pool of prospects.
2. Power Dialer: Using this mode real estate agents can automatically place calls to prospects one after another with a single click. The next number automatically gets dialed after a conversation ends. This eliminates idle time between calls and allows agents to connect with more potential clients. This mode is ideal for targeted lists with direct-dial numbers.
3. Click-to-Call Dialer: This mode allows agents to initiate calls one by one with a single click. All relevant data, research, and notes are readily available, enabling agents to have more informed and personalized conversations. This mode is particularly useful for warm follow-up calls to prospects.
b) Features to Increase Connect Rates & Conversations
4. Automatic Voicemail Drop: This feature allows agents to pre-record voicemails and drop them automatically when a call goes to voicemail, eliminating the need to wait for the beep and saving valuable time.
5. AI Voicemail Detection: Dial IQ uses AI to automatically detect voicemails, so agents don't waste time on unanswered calls.
6. Call Forwarding and Routing: This feature ensures that no call goes unanswered, even when agents are unavailable. Calls can be automatically routed to fellow agents or specific departments, ensuring that potential leads are always attended to.
7. Local Dialing: Dial IQ enables agents to use the local area codes of the prospects, increasing familiarity and trust, which can lead to higher answer rates.
c) Features to Reduce Spam
- Automatic Number Rotation: This feature automatically rotates the numbers to avoid being marked as spam.
- DNC/DND list filtering: Dial IQ allows agents to filter phone numbers listed in the Do Not Call (DNC) or Do Not Disturb (DND) list so that you can stay compliant with regulations such as the Do Not Call Registry (DNC) and Telephone Consumer Protection Act (TCPA).
d) Features to Improve Call Coaching
- Live Transcription: This feature transcribes calls as they happen, letting agents focus on conversations without note-taking. Real-time transcripts ensure that each call is documented accurately, promoting transparency and regulatory compliance.
11. Talk Track Tables: This feature converts your cold calls into an easy-to-read format, breaking them down into key components like problem discovery, current situation, objections, and more. This helps managers to quickly spot areas that need improvement.
12. Call Reports: Dial IQ provides detailed call reports and analytics, allowing agents and managers to track key metrics like call volume, connect rates, and conversation duration. This data can be used to identify areas for improvement and coach agents to improve their calling performance.
Conclusion
In conclusion, the right dialer solution can be a game-changer for real estate agents looking to reach out to more clients and have more sales conversations. Dial IQ will be the perfect solution with features to scale dial volume, improve connect rates, and increase sales conversations.
