Aircall: Great for Support, Not for Sales
Are you looking for dialer solutions to help with your outbound and evaluating whether Aircall will work for your team?
Aircall is a robust cloud-based phone system. Features like call whispering, unlimited calling in North America, and advanced call management make it powerful for managing customer interactions. However, it falls short in several key areas for sales teams.
Four Reasons Why Aircall Isn’t Ideal for Sales:
1. No Advanced List View and Segmentation:
While Aircall allows import contacts from your CRM, it lacks advanced list-building and segmentation features that sales teams often rely on to personalize outreach at scale.
Effective list building enables enhanced targeting by segmenting contacts based on demographics, behaviors, and past interactions. This allows sales teams to execute more personalized outreach strategies, significantly improving engagement rates and leading to higher conversion rates. Without this capability, sales reps are left with generic outreach, reducing campaign effectiveness.
2. Dialer Options Not Suited for Every Cold Calling Strategy:
Aircall offers only a power dialer and click-to-call dialer, which may not meet the needs of sales teams relying on high-volume dialing.
3. Restricted SMS Outreach:
Aircall’s SMS capabilities are limited to only four countries, hindering its effectiveness for global sales outreach.
4. No Customizable Dashboards for Outbound Use-Cases:
Aircall’s analytics are primarily designed for support teams. Additionally, Aircall lacks customizable dashboards, making it challenging for sales reps and managers to prioritize the metrics that matter most to them, like daily call volume and number of connects. Without the ability to filter and tailor dashboards, teams are left navigating irrelevant data.
Klenty: The Best Aircall Alternative, Built Specifically For B2B Outbound Sales
Klenty, is a sales engagement platform designed specifically for outbound sales teams. While Aircall focuses on customer support, Klenty is designed to help teams scale and personalize outreach across multiple channels. By handling repetitive tasks like follow-ups, dialing, and keeping CRMs up to date, Klenty allows sales reps to focus on building relationships and closing deals.
Here’s how Klenty stands out:
Multiple Dialing Modes:
Klenty’s Dial IQ offers four distinct dialing modes that cater to every sales scenario:
- Parallel Dialer: Enables reps to call up to 5 prospects simultaneously. Perfect for large-scale outbound campaigns—something Aircall doesn’t offer.
- Power Dialer: Automatically dials prospects sequentially, with the single click of a button
- CRM Dialer: integrates with your CRM, allowing reps to make calls directly from the CRM interface . Ideal for personalized, one-off calls that require specific attention.
- Focus dialer: allows reps to initiate calls by clicking on individual contacts, offering greater control and precision for highly targeted outreach.
List Views, List Creation and Segmentation:
Klenty is purpose-built for outbound sales teams, offering advanced list-building and segmentation tools that go beyond basic contact imports. Sales reps can easily organize prospects by key criteria, allowing for tailored outreach strategies. By ensuring that the right message reaches the right audience at the right time, Klenty helps sales teams increase the likelihood of engagement with prospects.
Comprehensive Sales Reporting with Customizable Dashboards:
Klenty provides detailed sales reports that give insights into call outcomes, team performance, and individual rep performance. With customizable dashboards, sales teams can track the metrics that matter most—whether it’s daily call volume and conversion rates for Sales Reps or team performance for Sales Managers. This flexibility allows teams to focus on role-specific KPIs, identify trends, and spot opportunities for improvement
Global SMS Outreach:
Klenty supports SMS outreach to almost all countries except the Middle East, making it more viable for sales teams targeting global markets.
Which Tool Should You Choose?
If your primary focus is on managing customer support interactions with features like call whispering and call management, Aircall is a solid choice. However, if you’re looking for a tool designed to accelerate meetings booked from high-volume SDR dialing, Klenty is the clear winner.
With Klenty’s advanced multi-mode dialing options, including the powerful parallel dialer, comprehensive sales reporting, customizable dashboards, and global SMS outreach, and robust list-building and segmentation capabilities, it is built specifically to help sales teams scale and personalize their efforts.
For teams focused on high-volume outbound calls and personalized engagement, Klenty offers the versatility and efficiency that Aircall simply can’t match.
For outbound sales success, Klenty is your best bet.
Detailed Feature Comparison Table of Aircall vs Klenty
