Connection rates on cold calls are lower than ever—often dropping to 10% or less for some teams, depending on calling strategy and lead quality. To overcome this, sales reps need to increase call volume to create more chances to connect with prospects.
But traditional click-to-call dialers just aren’t built for this. They’re too slow and manual to handle the volume today’s sales teams require. For teams using Outreach, these limitations mean lower call volume and, in turn, fewer opportunities for conversations that lead to sales.
The solution is a scalable dialing platform that can offer high-volume dialing options like Parallel and Power dialers which increases the chances of reaching prospects and creating meaningful connections.
In this blog, we’ll dive into why Outreach users need a dialer that can scale up call volume and improve connect rates and how, with Dial IQ’s Parallel Dialer, they can reach up to 350 calls an hour.
Why do Outreach Users Need an Additional Dialer Solution to Scale Call Volume?
Outreach is a powerful omnichannel platform, known for its seamless automations and integrations that help SDRs manage various outreach channels from a single place. Yet, its click-to-call feature presents a significant limitation for sales teams focused on scaling their dialing volume and connecting with more prospects efficiently.
With click-to-call, reps must initiate each call individually, leading to wasted time between calls and limited bandwidth to reach enough prospects. For teams focused on scaling their dialing volume, this method doesn’t support the speed and efficiency that is needed to maximize daily connections. Without a solution designed for high-speed, multi-call capabilities, sales teams risk their outreach efforts and miss opportunities that can drive more interactions.
Klenty's Dial IQ is one such dialing platform equipped with Power and Parallel Dialers that can meet your increasing call volume needs. It enhances dialing efficiency and improves connection rates by ensuring that more prospects are reached.
Dial IQ: A Comprehensive Dialing Solution
Dial IQ offers a robust platform designed for sales teams seeking to enhance their dialing efficiency. In this section, we will explore the following key features:
- Multi-Mode Dialing
- Enhanced Connect Rates
- Streamlined Admin Tasks
- Advanced Coaching and Insights
1. Multi-Mode Dialing
Dial IQ supports multiple dialing modes, allowing sales teams to adjust their approach based on outreach goals and campaign requirements. Here’s a closer look at the primary modes, highlighting how the Parallel and Power Dialers enhance both high-volume and targeted calling:
- Parallel Dialer:
Built to maximize call volume, the Parallel Dialer features automatic voicemail detection and can dial up to five prospects simultaneously. It connects the rep to the first person who picks up, significantly accelerating outreach and enabling reps to reach up to 350 prospects per hour. This approach boosts connect rates by allowing reps to focus their time on live conversations instead of waiting for calls to connect or listening to voicemails. - Power Dialer:
Designed for focused outreach, the Power Dialer automatically dials through a list one prospect at a time, ensuring that reps don’t waste a moment between calls. After each call, the system seamlessly transitions to the next contact, making it ideal for campaigns where reps need to engage deeply with each lead.
The platform also offers a Click-to-call Dialer and CRM Dialer that works with popular CRMs like Salesforce, Zoho, Hubspot, and Pipedrive.
2. Enhanced Connect Rates
Getting a prospect on the line is half the battle in sales—without that connection, there’s no chance to pitch, build rapport, or close deals. That’s why connect rates are crucial, and Dial IQ offers features to make every call count:
- Time-Zone Detection: Ensures calls are made at optimal times for prospects.
- Local Presence Dialing: Uses area-specific numbers to enhance familiarity and response likelihood.
- ‘From’ Number Rotation: Prevents call fatigue by varying caller IDs, reducing spam detection.
- Automatic Voicemail Drop: Enables quick delivery of pre-recorded messages, allowing reps to maintain a personal touch while efficiently moving through their lists.
3. Reduced Admin Tasks
Dial IQ focuses on reducing administrative work for reps, saving them valuable time that can be redirected toward selling. The features in Dial IQ that help achieve this include:
- Live Transcription: Captures key points during calls in real-time, allowing reps to focus on the conversation instead of note-taking.
- Automatic Logging: Sends call data directly back to Outreach, ensuring accurate records and significantly reducing the need for manual updates.
4. Advanced Coaching and Insights
Dial IQ equips sales managers with advanced tools that turn unstructured call data into actionable insights, enabling effective coaching and performance improvement. Here are the key features that support coaching and analytics:
- AI Talk Track Tables: This feature transforms call data into structured insights, providing AI-driven scoring and color-coded assessments. Managers can visualize call performance at a glance, highlighting areas of strength and those needing improvement for targeted coaching.
- Key Sales Framework Summaries: Dial IQ summarizes calls using established sales frameworks like BANT and MEDDIC, ensuring that reps align with effective sales strategies.
- Automatic Topic Detection: This tool highlights critical discussion points during calls, allowing managers to focus on key interactions that can influence outcomes.
- Call Field Detection: Vital data points are captured automatically during calls, enhancing record-keeping and follow-up efforts.
How to Make 350 Dials per Hour with Outreach + Dial IQ
Dial IQ, in integration with Outreach, can dial up to 350 prospects per hour, 5x the typical dialing capacity. Here’s how this large dial volume can be achieved:
1. Prepare Your Call List:
Simply select the Outreach sequence you need to call from, and all your scheduled calling tasks for the day will be available in Dial IQ with just one click.
During this process, essential call fields such as name, contact information (email and phone number), company, and title will be seamlessly synced to Dial IQ, ensuring your sales team is fully equipped to engage with prospects effectively.
2. Dial Using Parallel Dialer
Once your list is prepared, start your calling session using Dial IQ’s parallel dialer. With automatic voicemail detection, your reps can focus on live conversations instead of waiting for calls to connect. Plus, you can drop pre-recorded voicemails for unanswered calls, increasing the chances of callbacks.
By employing this approach, you can engage with five prospects in the time it typically takes to dial a single one. This enables your team to achieve approximately 350 calls per hour, including connections and conversations.
As the call volume increases, so does the connect rate, and meaningful interactions with potential clients that can actually turn into revenue.
3. Auto Sync into Outreach
As calls wrap up, Dial IQ automatically logs the call details such as call outcomes, notes, and recordings back into Outreach.
This integration saves reps valuable time and ensures that every interaction is accurately recorded, providing a complete overview of their outreach efforts.
By following these steps, your sales team can easily achieve up to 350 calls per hour by integrating Outreach and Dial IQ.
Conclusion
Integrating a scalable dialer like Dial IQ with Outreach provides sales teams with the tools needed to handle high-volume outbound efforts effectively. By expanding daily call volumes, improving connection rates, and enabling continuous coaching, Dial IQ complements Outreach to create a complete sales outreach solution.
Schedule a demo today and discover how Dial IQ can enhance your Outreach experience!
