If you're a sales rep based in the USA looking to connect with prospects in Australia, figuring out the most effective way to make international calls is crucial. While the technical aspects of dialing an international number might seem straightforward, the logistical and operational challenges can complicate things significantly.
In this blog, we will cover different ways to overcome these challenges and connect with your Australian prospects effectively.
The Basics of Calling from the USA to Australia
Before discussing the challenges and ways to fix them, let’s cover the technical aspects of dialing Australia from the USA.
- Dial the US Exit Code: Start by dialing 011, which is the exit code used to make international calls from the USA.
- Dial the Australian Country Code: Next, dial 61, the country code for Australia.
- Add the Area Code: Each region in Australia has a specific area code, like 2 for Sydney or 3 for Melbourne. This is applicable if you are dialing a landline number. But if you are dialing a mobile number then you will need to add 4.
- Dial the Local Number: Finally, dial the local phone number of your prospect in Australia.
An example call to a Sydney Landline will look like: (011) - (61) - (2) - (Local Number) &
an Australian Mobile number would look like: (011) - (61) - (4) - (Local Number)
Different Ways to Call from the USA to Australia
There are several ways to make international calls from the USA to Australia, each with its advantages and limitations. Here’s a breakdown:
1. International Calling Plans from Your Carrier
Most major US mobile carriers like Verizon, AT&T, and T-Mobile offer international calling plans that allow you to make calls to Australia at reduced rates. These plans typically offer unlimited or discounted minutes to specific countries. However, these plans can still be costly if you’re making frequent or high-volume sales calls, and you might still encounter call quality issues.
- Pros: Easy setup if you already have a mobile plan.
- Cons: Extremely expensive if you're making high-volume calls.
2. VoIP Services
Voice over Internet Protocol (VoIP) services, like Skype, Google Voice, and Zoom, allow you to make calls over the internet instead of using traditional phone lines. VoIP services are popular because they are more affordable than international calling plans.
- Pros: Lower costs.
- Cons: Call quality can vary depending on your internet connection, and calls may drop if network stability isn’t optimal.
3. Calling Cards
Although less popular these days, international calling cards are still an option. You purchase a card with preloaded minutes that allow you to call Australia at a set rate per minute. While these cards can be cost-effective, they are inconvenient for sales reps who need quick, high-volume outreach.
- Pros: Affordable and simple to use.
- Cons: Limited minutes, and often, the calling process is cumbersome with long PINs to dial before each call.
4. Smartphone Apps
There are several apps that allow you to make international calls to Australia. Apps like WhatsApp, Viber, and Telegram let you make calls for free as long as you have an internet connection. These apps can be useful when connecting with individuals who also have the app installed.
- Pros: Free to use, provided both parties have the app.
- Cons: Not ideal for professional sales calls.
5. Dialer Solutions
Dialer solutions are built specifically for sales teams making high-volume outbound calls, particularly international ones. These solutions offer a wide range of features for sales uses cases including call automation, CRM integration, and call quality management.
- Pros: Call Automation features, Superior call quality and cost effective
- Cons: Needs some training to use advanced features
Why Dialer Solutions Are Ideal to the Challenges of Calling From the USA to Australia
1. Time Zone Differences
One of the biggest challenges when calling prospects in Australia from the USA is the significant time zone difference—Australia is 14-19 hours ahead, depending on your location. This makes it tough for sales reps to align their working hours with those of their prospects, often leading to missed calls or unproductive outreach.
A dialer solution can overcome this issue by automating call scheduling based on local time zones, ensuring your calls are made at the right time for your prospects. This minimizes the risk of calling outside of business hours and helps your team optimize their outreach efforts for better results.
2. High Calling Costs
International calling from the USA to Australia can quickly become expensive, especially if you're using traditional phone lines or mobile carriers that charge high per-minute rates. These costs can be a significant burden for sales teams conducting high-volume outbound campaigns.
Dialer solutions use VoIP technology to provide more affordable international calls, offering competitive rates specifically tailored for businesses. With lower costs per call and the ability to scale your outreach without breaking the budget, dialer solutions are a cost-effective alternative to traditional methods.
3. Call Quality Issues
Call quality is another common pain point when making international calls, as poor connections, dropped calls, or lag can lead to frustrating conversations with prospects. These issues can derail a potential sale or damage your credibility.
Dialer solutions address this by providing high-quality VoIP connections, which reduce issues like call jitter and latency, ensuring clear communication. By maintaining consistent call quality, your sales reps can focus on building relationships and closing deals without worrying about technical disruptions.
4. Local Dialing Regulations
Sales reps also need to navigate Australia’s strict telemarketing regulations, which can make it challenging to ensure compliance when making calls from the USA.
Dialer solutions help by offering built-in compliance features that automatically adhere to local laws, reducing the risk of penalties or legal complications. This means your team can focus on outreach without worrying about falling foul of regulations, ensuring your business is protected while your team stays productive.
Why Choose Dial IQ to Make Calls from the USA to Australia?
1. Call Automation
Dial IQ provides advanced dialers like Parallel Dialer and Power Dialer, allowing your sales reps to make 150-300 calls per hour. This high-volume capability helps your team connect with more prospects in less time.
2. Local Numbers
Dial IQ allows you to either connect your US number or purchase a local Australian number for making calls. This ensures clear call quality with no lags or delays, providing a professional experience for both parties.
3. Time Zone Detection
With time zone detection, Dial IQ automatically adjusts call scheduling to ensure that your team reaches Australian prospects during their business hours, increasing the chances of successful connections.
4. CRM Integration
Dial IQ seamlessly integrates with Pipedrive, Salesforce, HubSpot, and Zoho CRMs, offering real-time data syncing and effortless transfer of all call records and interactions into your CRM.
5. AI-Powered Insights & Key Features
Dial IQ comes equipped with AI insights, voicemail drop, call recording, and call forwarding, providing essential features to help your team enhance their call strategy, track performance, and save time.
6. Affordable Pricing
Dial IQ offers competitive pricing for international calls, providing users with 200 minutes of free calling credits. Additionally, it features even lower rates at just $1 per number, making it an attractive option for cost-conscious sales teams.
In a Nutshell...
If you've made it this far in the blog, you probably have a good grasp of how to dial from the USA to Australia. Plus, using Klenty's Dial IQ can really streamline your outbound sales calls to Australia. It keeps you connected with your prospects in a professional way, making those international chats much easier!
