Sales reps and AEs are facing increasing difficulties when trying to connect with Indian clients, due to recent changes in Indian telecom regulations. Platforms like Twilio and other services using Twilio’s infrastructure have stopped supporting calls to Indian numbers. This has forced sales teams to resort to manual dialing, significantly impacting their outreach efforts.
Reps trying to connect with Indian prospects now face two major challenges:
- No Automated Dialing: Sales reps can no longer automate the dialing process, as they are unable to buy Indian numbers or connect their own through Twilio. This means they’re stuck manually dialing, which drastically reduces productivity.
- VoIP Issues: Reps turning to alternative VoIP platforms often encounter poor call quality, dropped calls, and robotic audio, frustrating both reps and prospects alike.
These challenges severely limit the number of calls sales reps can make. Manually dialing results in only 20-25 calls per hour, far below what’s needed for effective outreach. This drop in efficiency makes it harder for sales teams to meet their targets and connect with valuable leads.
Don’t worry—there’s a solution! In this blog, we will explore how Klenty’s India Dialer can help you overcome these hurdles and ensure smooth, high-quality calling to Indian prospects.
Why Platforms Like Twilio No Longer Support Indian Dialing
Twilio and other similar platforms stopped supporting calls to India due to stricter regulations by the Indian telecom authority. The regulations require any company making calls or sending messages in India to register on Distributed Ledger Technology (DLT) platforms. These measures are designed to reduce spam and control fraud, which has become a significant issue in India with over a billion mobile users.
For many international platforms, adhering to these rules has proven complex and challenging. As a result, Twilio and platforms that use Twilio infrastructure like salesloft, outreach.io, etc have halted their support for Indian dialing, leaving sales teams without a reliable automated solution for reaching Indian prospects.
Challenges Sales Teams Face Calling Indian Phone Numbers
1. No Access to Automated Indian Dialing
Sales reps can no longer automate their outreach to Indian prospects using platforms like Twilio. Even when using hard phones, prospects may be reluctant to answer calls from unfamiliar or foreign numbers, lowering connect rates.
2. Forced to Use Hard Phones
With the inability to use automated dialers, sales reps are left to manually dial prospects on hard phones. This manual process significantly reduces productivity, as reps can only manage around 20-25 calls per hour.
3. Poor Call Quality and Dropped Calls
VoIP services often suffer from poor call quality, especially when connecting from international numbers to India. Dropped calls, jitter, and robotic audio can frustrate both reps and prospects, limiting the effectiveness of cold outreach.
4. Lack of Call Tracking and Metrics
With manual dialing, tracking critical call metrics like connect rates, call duration, and recordings becomes difficult, if not impossible. This lack of data makes it harder for managers to assess performance and coach their teams effectively.
How Klenty’s India Dialer Can Scale Dialing to Indian Accounts
Thankfully, Klenty’s India Dialer is here to address these challenges, providing a seamless and compliant solution for dialing Indian numbers. Here’s how it helps:
1. Purchase Multiple Indian Numbers
Klenty’s India Dialer allows sales teams to purchase multiple Indian numbers or use their own. This ensures that prospects see a local, familiar number, increasing the likelihood of answered calls and boosting connection rates.
2. Automated Dialing to scale dialing volume
Klenty’s dialer automates the entire calling process, allowing reps to make 100 to 150 calls per hour. This dramatically improves productivity compared to manual dialing, enabling more conversations and higher output.
3. High-Quality Calls Without VoIP Issues
Unlike traditional VoIP services, Klenty’s India Dialer eliminates common issues like call drops, jitter, and robotic audio. Sales reps can make clear, high-quality calls, resulting in better engagement with prospects.
4. Real-Time Call Metrics and Tracking
With Klenty, sales teams can track key metrics like call duration, connect rates, and even record calls for later review. This data allows managers to coach reps more effectively and helps teams identify areas for improvement.
5. Regulatory Compliant
Klenty’s India Dialer is fully compliant with regulations imposed by the telecom authorities, allowing your team to dial Indian numbers without worrying about legal or regulatory hurdles. The platform works with multiple local providers to ensure seamless outreach across the country.
In a Nutshell...
The changes in Indian telecom regulations have created significant challenges for sales teams trying to reach Indian prospects. But with Klenty’s India Dialer, you can overcome these hurdles and maintain high-quality & high-volume outreach to Indian accounts.
