Finding The Best JustCall Alternative For Your Sales Team

When it comes to dialing solutions, JustCall is one of the popular choices. If you’re evaluating JustCall for its calling capabilities, you’re in the right place. 

In this blog, we’ll review JustCall’s dialer capabilities, pricing options, and the types of teams that typically benefit from its features, alongside an alternative worth exploring.

By the end, you’ll better understand how JustCall aligns with your sales strategy.

Let’s dive in.

What are The Most Important Features of JustCall?

JustCall offers flexible dialing options, allowing you to automate outbound calls and adjust your dialing speed based on your campaign needs.

• Predictive Dialer: JustCall’s predictive dialer automatically dials customer numbers for you. It connects agents only to answered calls, saving time and reducing idle periods.
  
• Dynamic Dialer: JustCall’s Dynamic Dialer automatically dials newly added leads from your CRM. It prioritizes high-value contacts, ensuring agents connect with leads at the right time.
  
• Power Dialer: JustCall’s Power Dialer automatically dials contacts from a set list.
  
• Click-to-Call Dialer: Initiates calls directly from your CRM.

• Voicemail Drop: Leaves pre-recorded voicemails automatically.

• Call Recording: Records all outbound calls for future reference.

• Call Transcription: Converts conversations into text post-call for easy reference and analysis.

Pricing

JustCall has a Base Suite of plans;

1. Essentials ($19/user/month billed annually and $29/user/month billed monthly)
2. Team ($29/user/month billed annually and $39/user/month billed monthly)
3. Pro ($49/user/month billed annually and $69/user/month billed monthly)
4. Business (Need to contact them for a quote)

These plans cover essential features like voicemail, call forwarding, and access to their sales dialers.

But to gain access to their AI-powered coaching and training features, you would have to opt for their AI Suite of plans;

5. Team Plus ($49/user/month billed annually and $69/user/month billed monthly)
6. Pro Plus ($89/user/month billed annually and $109/user/month billed monthly)

These plans get you access to AI-powered coaching features like sentiment analysis, call scoring, and AI transcripts and summaries.

JustCall also recently introduced a Sales Suite of plans

7. ReachMax (Need to contact them for a quote)
8. ReachMax Plus (Need to contact them for a quote)

These custom plans get you access to unlimited outbound calling.

Access JustCall’s pricing plans here

Why Explore JustCall Alternatives?

JustCall is a strong option for support teams, designed for call centers with features to manage communication and high call volumes, resulting in limited insights for sales teams. But while evaluating sales dialers for your team, it’s important to consider the quality of reporting features they offer.

Sales managers need detailed insights to identify performance gaps and make informed decisions, ensuring their teams stay on track and meet targets. Without comprehensive reports, identifying specific roadblocks becomes difficult. Sales managers can’t easily see where the process is lacking.

Is it because reps aren’t reaching prospects at the right time? Are too many calls going straight to voicemail? Without clear reports to answer these questions, improving performance is difficult.

Effective sales call reporting should focus on both call volume and call quality. While JustCall provides basic metrics like the number of inbound and outbound calls and total call duration, it doesn't offer the in-depth analysis that sales managers need.

Call quality is vital for sales managers, especially those overseeing outbound calling teams. This involves breaking down cold calls into each step of the talk track to analyze rep weaknesses and identify what top performers do differently. 

JustCall lacks essential metrics like call status (answered, not answered, or voicemail) and meaningful outcomes like meeting bookings, follow-ups, or missed opportunities.

While this basic level of reporting may be sufficient for call centers focused purely on volume, it doesn’t provide the depth sales managers require to analyze performance effectively and make informed adjustments.

What is Dial IQ by Klenty?

Dial IQ by Klenty is a sales-first dialer designed to help teams scale their outreach with both high call volumes and meaningful insights. Built specifically for sales teams, it combines advanced reporting, AI-powered coaching, and detailed call analysis to better your reps’ performance.

Whether you’re managing a large number of calls or focusing on improving outcomes, Dial IQ provides the tools sales managers need to make data-driven decisions and fine-tune their team’s approach.

What are The Most Important Features of Dial IQ?

Dial IQ stands out from JustCall by providing deeper insights into reps’ call activities, giving sales managers a clear view of daily call volumes, talk times, outcomes, and structured insights into call performance. This is through Dial IQ’s Call Reports and Talk Track Tables.

Call Reports

Dial IQ’s Call Reports can be accessed as:

Call Reports by Status:

• Identify bottlenecks like dialing hygiene, poor number quality, low connect rates, and landing in voicemail.

Call Reports by Outcome:

• Set up default and custom outcomes for answered calls, tag calls by outcome and trigger next steps based on outcomes.

Talk Time Reports:

• Track individual rep performances on a weekly, monthly, or custom basis.

With Dial IQ’s Call Reports, sales managers can

• Track call performance across specific timelines to analyze activity trends.
• Export your call reports directly to your email anytime for tracking and accurate record-keeping.
• Filter for calling metrics by list, cadence, tags, outcomes, status, or call types to understand where reps need coaching.

Talk Track Tables

Sales teams face significant challenges in making cold calling repeatable and consistent. Cold calls can be broken down into 8-10 repeatable elements, but most SDRs ‘wing it’ because:

1. They aren’t given a structured talk track, resulting in inconsistent calls.
2. Large volumes of unstructured call data make it difficult for managers to find coachable moments, often requiring hours of reviewing recordings.

What Talk Track Tables Does:

Talk Track Tables solves this problem by converting unstructured call data into a structured, easy-to-read table format. The AI listens to calls, checks adherence to the cold-calling methodology, and highlights gaps for improvement.

Think of it as an AI SDR Analyst:

• Listening to hundreds of calls over time
• Breaking down call details into actionable steps
• Comparing what was done versus what should have been done
• Indicating where reps need retraining or improvement

With Talk Track Tables, sales managers can

• Identify patterns that lead to successful or unsuccessful cold calls.
• Spot skill gaps in sales reps.
• Analyse which openers and value propositions drive meetings.
• Ensure adherence to sales methodologies.

Apart from these reporting and coaching features, Dial IQ also offers features to help you;

Increase Dialing Velocity (High-Volume Approach)

• Parallel Dialer: Dial up to 5 prospects simultaneously
• Power Dialer: Dial your entire list of prospects in just one click.

Dial With Account Context (High-Touch Approach)

• Click-To-Call Dialer: Dial 1 prospect at a time, with your prospect details, research, scrip, and notes all in one view.
• CRM Dialer: Call prospects without having to leave your CRM. 

Increase Connect Rates

• Local Presence: Use local area codes in your calls to increase familiarity and improve connect rates.
• Timezone Detection: Batch your calls according to the current time in your prospect's region.
• Number Rotation: Automatically switch between multiple phone numbers while making calls, reducing the chances of calls being flagged as spam.

Reduce Admin Work

• AI Voicemail Detection: Auto-detect voicemails and instantly move on to the next call.
• Automatic Voicemail Drop: Automatically drop pre-recorded, custom voicemails to multiple prospects without the repetitive effort.
• AI Live Transcription: Get real-time call transcription with timestamps, capturing every key moment during the call.
• AI Call Summarization: Review calls at a glance with AI-powered summaries.
  CRM Integration: Dial IQ integrates with Salesforce, Zoho, Pipedrive, Hubspot, and MS Dynamics.

AI-Powered Call Reviews and Coaching

• AI Call Notes: Automatically summarize calls with AI-driven notes, including next steps, all synced to the prospect’s activity history for quick access to critical information.
• Topic Detection: Pinpoint key conversation elements with AI—intro, pitch, objections, and closing—or custom topics you set, highlighting areas of strength and improvement.
• Automatic Field Capture: Identify missed opportunities or inconsistencies in reps' conversations by automatically extracting key data points like designation, users, and next steps, directly from the conversation.
• Next Step Detection: Verify whether appropriate next steps have been established by using AI to identify them based on conversation context, with AI also recommending follow-up actions to prevent missed opportunities.
• Outcome Detection: Filter for specific call outcomes as AI automatically assigns them with detailed notes and syncs the information to the CRM.

Pricing

Dial IQ has 2 pricing tiers:

• Basic ($35/user/month billed annually and $45/user/month billed quarterly)
• Advanced ($99/user/month billed annually and $119/user/month billed quarterly)

Dial IQ also offers an add-on plan for AI-based call reviews and coaching:

• AI-Based Coaching ($40/user/month billed either annually or quarterly)

These plans get you access to AI-powered coaching features like AI Automatic Outcome Detection, AI Call Field Capture, AI Topic Detection, AI Live Transcription, AI-Based Coaching Filters, and AI Next Step Identification.

Access Dial IQ’s pricing plans here

Feature Comparison: JustCall vs. Dial IQ

Which is the Right Dialer For Your Sales Team?

Ultimately, the right choice of dialer depends on your team’s specific requirements and growth plans. 

JustCall is a great option for teams that need call center-focused features, especially if their primary focus is on managing high-volume outbound calls. With features like predictive, dynamic, and power dialing, JustCall works well for teams that need flexible, automated dialing options to handle larger call campaigns.

Dial IQ by Klenty is designed for sales teams looking to improve not just the quantity of calls, but also the quality of interactions. With advanced reporting capabilities and AI-driven coaching, Dial IQ provides valuable insights that help sales managers identify performance gaps and fine-tune strategies.

If you’re looking to drive more meaningful conversations with prospects, Dial IQ is here to help you meet your pipeline goals. Book a demo to see how Dial IQ can support your sales efforts!