When it comes to dialing solutions, Orum is one of the popular choices. If you’re evaluating Orum for its calling capabilities, you’re in the right place. In this blog, we’ll review Orum’s dialer capabilities and pricing, alongside an alternative worth exploring.
By the end, you’ll better understand how Orum aligns with your sales strategy.
Let’s dive in.
What is Orum?
Orum is a Live Conversation Platform that combines dialing, data, and enablement. It offers features like parallel dialing, live conversation detection, and integration with CRM systems. Orum helps sales reps increase their call volume by bypassing voicemail and automating manual tasks.
What are The Most Important Features of Orum?
Orum offers a set of features designed to automate outbound calling and help sales teams connect with more prospects through live conversations.
- Parallel Dialer: Orum’s parallel dialer lets you call up to 5 people simultaneously on their ‘Launch’ plan, and up to 10 people on their ‘Ascend’ plan.
- Voicemail Sequencing: Orum lets you select pre-recorded voicemail messages and pair them with the step your prospects are currently in.
- Auto–Voicemail Drop: Leaves pre-recorded voicemails automatically.
- Salesfloor: Orum allows sales teams to collaborate and stay connected, wherever they are working from.
- Call Library: Orum lets sales teams store all past call recordings in one place to help coach new reps.
Pricing
Orum has 2 pricing tiers:
- Launch ($250/user/month billed annually and $325/user/month billed monthly)
- Ascend (contact them for pricing)
Why Explore Orum Alternatives?
Orum is a great option for sales teams looking to speed up their outbound calling efforts. It allows reps to reach prospects quickly, while also offering coaching features that help improve overall call skills.
With Orum’s coaching, reps can
- listen in on live calls,
- pair live call insights with Orum analytics,
- stay engaged through leaderboards and scoring systems, and
- access call playlists
However, when it comes to detailed call reviews, Orum has limitations.
For growing sales teams that rely on structured coaching and consistent performance improvement, the ability to break down calls at scale is crucial. This often requires hours of reviewing recordings to find the exact coachable moments.
With Orum, while sales managers can coach calls, they can’t break the call into specific sections- like introductions, rapport-building, qualification, etc- for deeper analysis. This makes it challenging for managers to pinpoint exactly where a rep needs improvement, identify common objections faced by a rep or across the team, and learn what top performers do differently.
What is Dial IQ by Klenty?
Dial IQ by Klenty is a Parallel and Power Dialing Platform built for growing sales teams, that combines AI-powered coaching and detailed call analysis to better your reps’ performance.
Whether you’re managing a large number of calls or focusing on improving outcomes, Dial IQ provides the tools sales managers need to make data-driven decisions and fine-tune their team’s approach.
What are The Most Important Capabilities of Dial IQ?
Dial IQ stands out from Orum by providing sales managers with deeper insights into reps’ call activities, with color-coded AI scoring with feedback on each call section. This is through Dial IQ’s Talk Track Tables.
What Talk Track Tables Does:
Talk Track Tables converts unstructured call data into a structured, easy-to-read table format. The AI listens to calls, checks adherence to the cold-calling methodology, and highlights gaps for improvement.
Think of it as an AI SDR Analyst:
- Listening to hundreds of calls over time
- Breaking down call details into components
- Scoring and comparing what was done versus what should have been done
- Indicating where reps need retraining or improvement
With Talk Track Tables, sales managers can
- Identify patterns that lead to successful or unsuccessful cold calls.
- Spot skill gaps in sales reps.
- Analyse which openers and value propositions drive meetings.
- Ensure adherence to sales methodologies.
Dial IQ supports high-volume dialing through:
Parallel Dialer
80% of calls go unanswered or to voicemail, and when you're dialing one prospect at a time, it leads to missed opportunities. Dial IQ’s Parallel Dialer solves this by allowing reps to call up to five prospects at once, enabling teams to handle up to 350 calls per hour. This feature not only increases live connections but also helps reps spend more time engaging with potential customers.
Power Dialer
Downtime between calls can hurt a sales team's productivity and limit the number of prospects they can reach. Dial IQ’s Power Dialer eliminates this issue by automatically dialing a selected list of prospects with a single click. This feature allows reps to connect with three times more prospects daily without adding to their workload. Dialing the next number right after an unanswered call or voicemail also increases talk time by up to 400%.
Dial IQ also helps you:
Dial With Account Context (High-Touch Approach)
- Click-To-Call Dialer: Dial 1 prospect at a time, with your prospect details, research, script, and notes all in one view.
- CRM Dialer: Call prospects without leaving your CRM.
Leverage AI-Powered Call Reviews and Coaching
- AI Call Notes: Automatically summarize calls with AI-driven notes, including next steps, all synced to the prospect’s activity history for quick access to critical information.
- Topic Detection: Pinpoint key conversation elements with AI—intro, pitch, objections, and closing—or custom topics you set, highlighting areas of strength and improvement.
- Automatic Field Capture: Identify missed opportunities or inconsistencies in reps' conversations by automatically extracting key data points like designation, users, and next steps, directly from the conversation.
- Next Step Detection: Verify whether appropriate next steps have been established by using AI to identify them based on conversation context, with AI also recommending follow-up actions to prevent missed opportunities.
- Outcome Detection: Filter for specific call outcomes as AI automatically assigns them with detailed notes and syncs the information to the CRM.c
Increase Connect Rates
- Local Presence: Use local area codes in your calls to increase familiarity and improve connect rates.
- Timezone Detection: Batch your calls according to the current time in your prospect's region.
- Number Rotation: Automatically switch between multiple phone numbers while making calls, reducing the chances of calls being flagged as spam.
Reduce Admin Work
- AI Voicemail Detection: Auto-detect voicemails and instantly move on to the next call.
- Automatic Voicemail Drop: Automatically drop pre-recorded, custom voicemails to multiple prospects without the repetitive effort.
- AI Live Transcription: Get real-time call transcription with timestamps, capturing every key moment during the call.
- AI Call Summarization: Review calls at a glance with AI-powered summaries.
CRM Integration: Dial IQ integrates with Salesforce, Zoho, Pipedrive, Hubspot, and MS Dynamics.
Pricing
Dial IQ has 2 pricing tiers:
- Basic ($35/user/month billed annually and $45/user/month billed quarterly)
- Advanced ($99/user/month billed annually and $119/user/month billed quarterly.)
Dial IQ also offers an add-on plan for AI-based call reviews and coaching:
- AI-Based Coaching ($40/user/month)
These plans get you access to AI-powered coaching features like AI Automatic Outcome Detection, AI Call Field Capture, AI Topic Detection, AI Live Transcription, AI-Based Coaching Filters, and AI Next Step Identification.
Access Dial IQ’s pricing plans here
Feature Comparison: Orum vs. Dial IQ
Which is the Right Dialer For Your Sales Team?
Both Orum and Dial IQ are fantastic options for scaling call volume, through their parallel and power dialers. However, Orum does not provide the comprehensive call review features that sales managers require for training and performance evaluation. Furthermore, their plans start at $250 per user per month, which may be steep for smaller, growing sales teams.
Dial IQ differentiates itself by providing detailed call review tools, through its Talk Track Tables, to help sales managers better analyze calls. While their plans start at $35 per user per month, you can access their multi-mode dialer for 99$ per user per month, which is still less than half of Orum’s base plan.
Ultimately, the choice of dialer depends on your team’s specific needs. Both Orum and Dial IQ offer distinct advantages, so it’s important to evaluate which features align best with your goals and budget.
If you’re a growing sales team looking to improve the quality of your outbound interactions, Dial IQ is here to help you meet your pipeline goals. Book a demo to see how Dial IQ can support your sales efforts!
