Outbound calling often involves several time-consuming and repetitive tasks, such as dialing each prospect’s number, logging call details into your CRM, tracking cold call metrics, and managing follow-ups.
These tasks can consume 40-50% of an SDR’s day, which means an average of 20 hours per week is lost on manual activities.
Thankfully, outbound calling software can automate much of this process, freeing up valuable time for more important activities.
However, with a whole buffet of outbound calling software tools out there, choosing the right option can be overwhelming. That's why we've put together a comprehensive analysis of the ten best tools to help you find the perfect fit for your outbound calling needs.
5 key features to look for in an outbound calling software
Before we cover the tools themselves, we'll first explore the must-have features to look for in an outbound calling software. This knowledge will equip you with the criteria to evaluate and choose the best solution for your needs.
- Multiple Dialer Options: The software should offer different types of dialers—such as Power, Predictive, or Progressive Dialers—based on your outbound calling volume. This flexibility ensures you can optimize your team’s calling efficiency, whether handling high or low call volumes.
- Local Dialer: A key feature is the ability to purchase and use local numbers in the countries you’re targeting. Local numbers help establish familiarity with prospects, increasing the likelihood of them answering your calls.
- Voicemail Drop & Detection: The tool should automatically detect when a call reaches voicemail and allow you to leave pre-recorded voicemails instantly. This saves time and ensures your reps aren’t stuck repeating the same messages.
- Call Recording and Transcription: Look for software that supports call recording and offers automatic transcription. This allows for easy reference, quality control, and team training, while also simplifying note-taking.
- Seamless CRM Integration: It’s crucial that your outbound calling software integrates smoothly with your CRM. This ensures that all call data, recordings, and outcomes are automatically synced, giving you a complete view of your engagement efforts without manual data entry.
10 Best Outbound Calling Software Tools To Consider in 2024
Here are 10 of the best outbound calling tools that will help your team scale the dialing volume and book more meetings.
1. Dial IQ by Klenty
Dial IQ by Klenty automates all the mundane and repetitive parts of your outbound calls, enabling you to focus more on engaging prospects and closing deals.
Between Power Dialer, Parallel Dialer, and Focus Dialer, your sales team can accelerate outbound dialing 5 times faster than manual dialing. Here’s how:
- Sales reps with a high volume of calls can use the Parallel Dialer to dial up to 5 prospects at a time and save time.
- Alternatively, for reps who prefer structured call schedules without interruptions, the Power Dialer offers a focused environment dedicated solely to their calls.
- For reps using a multi-channel strategy and making warm calls, 1 Click-to-Call Dialer is helpful as it provides prospect information from the CRM or cold calling software before each call, facilitating personalized conversations and boosting conversion rates.
And that’s not all. Here are some more features of Dial IQ that helps you come on top of your outbound calling game every time:
- Seamless CRM integration: Klenty integrates with 5 CRMs: Salesforce, MS Dynamics 365, HubSpot, Zoho, and Pipedrive. Effortlessly sync all calling activities, notes, and tasks in your CRM.
- Conversation Intelligence: Let AI take notes for you on call. Review calls in minutes with Auto-Summarization. Sync all notes to CRM.
- Call Outcome to mark the status of each call instantly.
- Call Reports to measure your performance and find coachable points.
- Call Recording to review calls at your convenience.
- Voicemail Drop to send personalized, pre-recorded voicemails with 1 click.
Pricing:
Dial IQ offers 2 pricing tiers: Basic and Power.
- Basic: $35/user/month (billed annually) and $45/user/month (billed quarterly)
2. Dialpad AI Voice
Dialpad is an AI-powered sales outreach software that comes with a built-in phone system. Sales teams get phone calls, video conferencing, and SMS/MMS messaging—all in a single cold call software.
Key Features:
- Business phone app. Make phone calls, transfer, and forward calls—from any device across iOS, Android, PC, and Mac.
- Built-in AI. Dialpad captures your conversations, tracks action items, and delivers call summaries straight to your inbox.
- Local numbers. Dialpad enables reps to choose numbers with local area codes while cold calling to establish credibility and boost pickup rates.
Pricing:
- Standard: $15/user/month (billed annually) and $23/user/month (billed monthly)
- Pro: $25/user/month (billed annually) and $35/user/month (billed monthly)
- Enterprise: Available on request
G2 Rating: 4.4 out of 5
CRM Integrations: Salesforce, Zendesk, and Copper.
3. Orum
Orum’s AI-powered dialer boosts reps' connect rates by automating the calling process, identifying the best leads to contact, and removing manual tasks.
Key Features:
- Power and parallel dialing. Control your dialing speed by choosing to call single or multiple numbers at once.
- Objection detection and transcriptions. Automatically transcribe your call and flag common objections for you to revisit later.
- AI-powered list clean-up. Orum’s AI automatically cleans and updates lists based on your call dispositions and sequencing.
Pricing: Available on request
G2 Rating: 4.6 out of 5
CRM Integrations: Salesforce and HubSpot.
4. Aircall
Aircall is a cloud-based cold calling software that simplifies your cold calling process. It utilizes AI to analyze calls efficiently and extract valuable insights from your cold calling conversations.
Features:
- Call conference solution. Host a total of 5 people in the same live conference call with Aircall’s VoIP calling solution for collaborative conversations.
- International numbers. Claim local and international numbers for your business in 100+ countries.
- Voicemail. Record, upload, and write voicemail scripts for a customized message to greet prospects when you’re out of the office.
Pricing:
- Essentials: $30/license (billed annually) and $40/license (billed monthly)
- Professional: $50/license (billed annually) and $70/license (billed monthly)
- Custom: Available on request
G2 Rating: 4.3 out of 5
CRM Integrations: Pipedrive, Salesforce, Microsoft Dynamics, and HubSpot CRM.
5. Kixie PowerCall
With an arsenal of powerful calling features, Kixie PowerCall is a sales call software designed to enhance your cold calling efficiency, enabling you to connect with more prospects with fewer dials.
Key Features:
- AI-driven Parallel Power Dialer. Auto-dial up to 10 phone numbers in parallel, while ensuring all of your calls comply with FTC’s Do Not Call List.
- ConnectionBoost. Automatically dial from a local number on every call without appearing as “Telemarketer” or “Spam Risk” on caller ID. Change your phone number every time you call.
- Out-of-the-box integrations. Kixie integrates with over 25 tools including CRMs, conversation intelligence platforms, helpdesks, and productivity tools.
Pricing: Available on request
G2 Rating: 4.7 out of 5
CRM Integrations: HubSpot, Pipedrive, Salesforce, and Zoho CRM.
6. Nooks
Nooks’s AI-powered dialer enables sales teams to bypass answering machines & ringing, automatically log calls, and take notes during calls to help them convert more conversations into meetings.
Key Features:
- Auto summaries. Nooks automatically captures vital call details and generates AI-powered summaries.
- Auto voicemail drop. The platform lets you customize voicemail drop based on which step of the sales sequence you’re on.
- AI-powered Dashboard. Access crucial details on your prospect and the account including AI research, embedded LinkedIn, and AI summaries of previous interactions to personalize your conversations better.
G2 Rating: 4.8 out of 5
CRM Integrations: Salesforce and HubSpot.
7. Groove, a Clari Company
The sales dialer of Groove, a Clari Company, helps you spend less time dialing and more time actually talking and texting with prospects. With performance data at your fingertips, you can optimize every outbound call to get better outcomes.
Key Features:
- Salesforce view. Increase conversions by viewing easily Salesforce history and relevant notes from previous interactions to personalize conversations better.
- Click-to-call dialing. Avoid manual dialing and wrong numbers with the ability to click-to-call any number from any page on the web, including data sources.
- CRM auto-logging. Automatically log every call and text to Salesforce.
Pricing: Available on request
G2 Rating: 4.7 out of 5
CRM Integrations: Salesforce
8. OpenPhone
OpenPhone is an all-in-one VoIP solution for sales teams looking to streamline outbound communication and close more deals.
Key Features:
- Distinguish between calls. Easily distinguish between personal calls and business calls to your OpenPhone numbers. If your team has multiple OpenPhone numbers, it's easy to tell which number an incoming call is for.
- Flexible call recording. You can record calls manually or set up auto-recording. Share these call recordings with your team to get feedback.
- Local and toll-free numbers. Access US, Canadian, or North American toll-free numbers instantly. Add or remove numbers as per your needs.
Pricing:
- Starter: $15/user/month (billed annually at $180) and $19/user/month
- Business: $23/user/month (billed annually at $276) and $33/user/month
- Enterprise: Available on request
G2 Rating: 4.7 out of 5
CRM Integrations: Salesforce and HubSpot.
9. MightyCall
MightyCall is a communication solution tailored to meet the unique needs of small and medium-sized sales teams. Its comprehensive suite of advanced features helps to supercharge outbound calling.
Key Features:
- Preview dialer. Preview each prospect’s information before deciding to make the call to ensure more personalized and effective conversations during outbound calls.
- Progressive dialer. Automatically dial a pre-set number of phone numbers simultaneously.
- CRM calling. Integrate your CRM software with your telephony system and simplify the process of calling directly within the CRM interface.
- Power dialer. Automatically dial phone numbers in your prospect list consecutively. Avoid repetitive manual tasks like searching, copying, and dialing numbers.
Pricing:
- Core: $15/user/month (billed annually) and $20/user/month (billed monthly)
- Pro: $23/user/month (billed annually) and $30/user/month (billed monthly)
- Power: $30/user/month (billed annually) and $40/user/month (billed monthly)
- Enterprise: Available on request
G2 Rating: 4.5 out of 5
CRM Integrations: Salesforce and HubSpot.
10. RingCentral
RingCentral unifies calls, messages, and meetings while leveraging real-time AI and conversation intelligence to enhance your calling productivity.
Key Features:
- Cloud VoIP. RingCentral provides reliable, high-quality phone service anywhere you have internet access.
- International phone system. RingCentral offers extensive coverage with full service in over 45 countries and inbound virtual numbers in 105+ countries.
- RingSense AI. Leverage a personal AI assistant that captures notes in real-time, unlocks conversation insights, and seamlessly writes and translates messages.
Pricing:
- Core: $20/user/month (billed annually) and $30/user/month (billed monthly)
- Advanced: $25/user/month (billed annually) and $35/user/month (billed monthly)
- Ultra: $35/user/month (billed annually) and $45/user/month (billed monthly)
G2 Rating: 4.0 out of 5
CRM Integrations: Salesforce, Zoho CRM, HubSpot, Microsoft Dynamics 365, and Zendesk.
5 Factors to consider while Choosing an Outbound Calling Software
By now, we’ve opened up a firehose of information, but before you choose a tool, here are the five most important factors to consider to choose the one that will fit your needs.
1. Dialer Modes
The tool should offer multiple dialing options, such as power dialer, parallel dialer, and click-to-call, to accommodate different sales processes. A quality outbound calling software should give your team the flexibility to select the dialer mode that best fits your specific needs.
2. Seamless CRM integration
The tool should automatically log calls, provide call transcripts, and sync all data with your team's CRM. Your sales reps shouldn't be spending any time manually entering call-related data into the system. The integration must include features that eliminate the need for manual data entry into the CRM.
3. Voicemail Drop and Call Automation Features
The tool should be able to record and drop voicemails without SDRs having to wait through the ringing process. It should also offer other automation features—such as call reminders, call transcription, and task follow-ups—that streamline the workflow and help manage a higher volume of calls more efficiently.
4. Scalability and User Experience
As your team grows, the tool should be able to scale with you without losing performance or becoming overly complex. Also, the tool should have the flexibility to add or reduce seats as your team scales.
5. Security and Compliance
Ensure the software plays by the rules with compliance features that meet industry regulations like GDPR or TCPA. Go for a software that comes equipped with smart compliance features like automatic DNC (Do Not Call) list scrubbing, call recording consent management, and simple opt-out options.
Bottom Line
Outbound calling is one of the most important aspects of a sales outreach, and it deserves a little more than a spreadsheet to manage them.
Investing in a quality outbound calling software can significantly boost your team’s productivity and sales outcomes.
All you need to do is pick the right tool.
