14 Best Sales Call Recording Software To Win More Deals in 2024

3 things that keep sales managers up at night:

1. The guilt of not being able to offer personalized suggestions to every rep on the team.
2. The regret of spending too much time reviewing sales calls and being unable to focus on what matters most.
3. The uncertainty of hitting the revenue goals as they are not well-informed about the progress of deals.

And if you are wondering if there's a solution, yes, there is - invest in a sales call recording software. 

A sales call recording software records and analyzes every call your reps make so you can speed up the call review process and work towards better sales productivity.

Here, we give a list of 14 best sales call recording software available in the market today so that you can find the best one that suits your needs. But we zero in on that, let's discuss some basics:

What Is Sales Call Recording Software?

A sales call recording software, as the name suggests, records the sales calls your reps make. But that's not it, most advanced tools transcribe and analyze the calls you make so that you can coach your reps on their weaknesses easily. It also helps your reps self-coach themselves as it grades them on certain parameters and offers personalized suggestions to get better.

Why Should You Use a Sales Call Recording Software?

A sales call recording software is a piece of software that is useful for everyone in your sales team, from your reps to sales managers. Here's how it helps each group:

Helps Sales Reps In Note-Taking and Following Up Effectively

Sales calling isn't just hopping on a call with your prospect. It starts with researching your prospect, making the call, taking notes about the conversation, and manually entering this information into the CRM. 

A call recording software helps them take some weight off their shoulders by recording their calls. This allows them to be more present during the call instead of frantically scribbling down your prospect's responses. It also helps sales reps have better context about their calls so they can follow up with the prospects effectively.

Helps Sales Managers To Coach Effectively and Create Playbooks

As a sales manager, your challenge is to coach your sales reps in a way that doesn't take too much of your time. A sales call recording software helps you do exactly that. It records, transcribes, and offers data-driven insights about the calls like the themes discussed, talk-listen ratio etc. This helps you stay on top of the calls your reps make without having to listen to the whole conversation. 

This means you can identify the weaknesses of your reps and offer them timely suggestions for improvement. On top of that, it surfaces the strategies of top-performing reps that you can add to playbooks to help new sales reps learn the ropes and ace sales calls.

Features To Look For in a Call Recording Software

Let's be honest here. Comparing any piece of software available in the market today is like comparing peas in a pod. You'll find little to no difference between the tools, and with each landing page you visit, your ability to distinguish between them gets weaker and weaker. And the case is not so different when it comes to sales call recording software. 

To help you make an informed choice,  here are 5 main features you should look for in a call recording software no matter your specific requirements: —

1. Recording capacity: While most sales call recording tools today offer unlimited cloud storage, some offer limited storage. If you have a large sales team, opting for one with unlimited storage is essential, as paying extra for storage is not always the best decision. 

2. Compliance with security regulations: Recording calls is a matter of privacy. Hence, ensure the tools you use comply with specific call recording laws of different countries. 

3. Reporting capabilities: How does the tool analyze the calls your reps make? Does the tool offer basic reporting like call duration and the number of calls made or advanced ones like topic duration, talk-listen ratio, etc? Advanced tools that offer personalized coaching suggestions are especially useful if you have a large team and don't have time to shadow each rep individually.

4. Integrations: The sales recording software you choose should integrate well with your current tech stack. For instance, ensure the tool syncs well with your CRM and other productivity tools.

5. Customer support: A sales call recording software is a tool that needs to be adopted by everyone in your sales team - from reps to managers. And this isn't possible without proper onboarding and prompt customer support. So, pick a tool that offers good customer support.

15 Best Sales Call Recording Software

1. Call IQ

Call IQ by Klenty records and analyzes the sales calls made by your sales reps to help you give them actionable suggestions for improvement without having to listen to every call they make. 

 Key Features of Call IQ:

• It records calls from various locations like Zoom, Google Meet, MS Teams, and Klenty Dialler and stores them in one central place.
• Lets you offer suggestions to reps directly on the recording using @ mentions.
• Surfaces action items from every call so you don't have to search for the next steps discussed during the calls manually.
• Gives you a breakdown of caller sentiments and talk-listen ratio to gauge the overall outcome of the call quickly.
• Integrates with Pipedrive, Zoho CRM, Salesforce, Hubspot.

Pricing:

Starter: $20 per user/month billed annually or $30 per user/month billed quarterly

Pro: $40 per user/month billed annually or $50 per user/month billed quarterly

G2 Review: 4.6 out of 5

2. Chorus by ZoomInfo

Chorus by ZoomInfo is a conversation intelligence platform that helps sales managers review their reps' calls in minutes to coach them effectively. Its same-room speaker separation feature ensures that your call recordings and transcriptions are accurate.

Key Features of Chorus:

• Categorizes the topics you discuss during the calls into themes and gauges their impact on the call outcome.
• Surfaces top performers' strategies so you can add them to the playlist to coach new sales reps.
• Allows you to grade your sales reps' calls and offer personalized suggestions.
• Integrates with all popular CRMs like Hubspot, Pipedrive, Salesforce, SugarCRM etc.

Pricing

Available upon request 

G2 Review: 4.5 out of 5

3. Gong

Gong records and analyzes every sales interaction between you and your customers using AI to help you make data-driven revenue decisions. On top of that, it helps sales managers streamline their team's sales productivity by giving personalized suggestions on how to get better.

Key Features of Gong:

• Provides insights on the key highlights of each call, like topics mentioned, top questions, relationship dynamics, etc., to help sales managers pinpoint areas of improvement without having to listen to recordings.
• Gives personalized suggestions to reps on how to get the most out of every call and make the deal work.
• Identifies potential deal risks so you can rectify them on time.
• Integrates with Hubspot CRM, Salesforce, Microsoft Dynamics 365, Cognism and Vidyard.

Pricing

Available upon request 

G2 Review: 4.7 out of 5

4. Jiminny

Jiminny is a cold recording software that uses AI to record and analyze the calls your reps make. It also provides various tools sales reps can use to coach themselves and each other.

Key Features of Jiminny:

• ‘Collaborative Playlists’ speeds up the rep onboarding process by helping green sales reps learn cold calling on their own.
• ‘Sidekick’ automatically records every sales action you perform, from calls to tasks on your CRM. 
• ‘Deal Insights’ alerts you about deal risks and provides a bird's eye view of your deals to forecast accurately.
• Integrates with tools like Hubspot, Salesforce, Teams and Slack.

Pricing

Single Plan: $100 per month per user

G2 Review: 4.6 out of 5

5. Clari Copilot

Clari Copilot is a conversation intelligence platform that helps sales managers coach effectively, sales reps close deals and revenue managers forecast accurately. 

Key Features of Clari Copilot:

• Highlight key moments from the calls you make, like competitor mentions, next steps, deal-breakers, etc., so you can suggest what to do next without listening to the recording.
• ‘RevGPT’ delivers call summaries, next steps and offers personalized suggestions on handling objections directly on Slack.
• Alerts sales reps if they are doing most of the talking to help them shift their focus back to the prospects.
• Integrates with Salesforce, Pipedrive, Hubspot, MySQL, etc.

Pricing

Available upon request 

G2 Review: 4.5 out of 5

6. Ringcentral

Ringcentral is a simple VOIP call recording software that allows you to record the calls your sales team makes on any device. The tool also offers a beta version of a conversation intelligence tool, RingSense.

Key Features of RingCentral:

• The on-demand recording feature allows you to start call recording at any point during a call. The call recording begins with an announcement message that can be customized to your liking.
• Stores up to 100,000 call recordings per account and allows them to download them to any device of your choice.
• ‘RingSense’, Ringcentral's conversation intelligence feature, analyzes the calls and grades reps based on Sentiment, Energy, and Longest Monologue. 
• Integrates with Salesforce, Hubspot, Zendesk, SugarCRM, etc.

Pricing

Core: $30 per user per month

Advanced: $35 per user per month

Ultra: $45 per user per month

G2 Review: 3.9 out of 5

7. Fathom

Fathom is a free meeting assistant tool that records, transcribes, and highlights your reps' calls. The tool recognizes and transcribes over 7 languages like French, Spanish, Italian, German, etc.

Key Features of Fathom:

• The ‘Highlight’ feature lets you summarize highlighted sections of the calls you make.
• Gives you call transcripts and key highlights of the calls right after the call so your reps have a clear idea about call outcomes.
• You can also copy and paste the summaries and highlights to other tools like Notion, Google Docs, or even your CRM so you have a record.
• Integrates with popular CRMs like Salesforce, Hubspot, Close, etc.

Pricing

Free

G2 Review: 5 out of 5

8. Ringover

Ringover is primarily a call recording software that records and logs in details of your call to your CRM. The tool recently launched a beta version of a conversation intelligence tool, Empower by Ringover, to help sales managers coach their reps and streamline overall sales productivity.

Key Features of Ringover:

• ‘Call Listening’ feature to shadow reps discreetly and not intimidate them with your presence.
• ‘Call Whisper’ feature to whisper suggestions to your reps without the prospect's knowledge.
• ‘Empower’, Ringover's call recording software identifies themes discussed on your calls and assigns specific moods to every call based on the outcome of the discussions.
• Integrates with Salesforce, Pipedrive, Hubspot, Zendesk, etc.

Pricing

Smart: $29 per user per month

Business: $54 per user per month

Advanced: $64 per user per month

G2 Review: 4.6 out of 5

9. Fireflies.ai

Fireflies.ai is another conversation intelligence platform that records and analyzes calls to speed up your review process. The tool claims to help sales managers review a 1-hour meeting in 5 minutes by surfacing key highlights of the calls in 1-click.

Key Features of Fireflies.ai:

• ‘Topic Tracker’ feature helps you track deal-influencing moments of the calls like competitor mentions, objections, pricing, etc. It also lets you add custom topics so you can filter out specific parts of your conversations.
• ‘Soundbite’ feature lets you create parts of your calls into snippets that can be shared with your team directly from the dashboard.
• Lets you filter out parts of conversations based on themes like action items, dates, times, metrics, questions, sentiment, etc.
• Syncs with major CRMS like Salesforce, Pipedrive, Copper, Salesflare, Close, etc.

Pricing

Free

Pro: $18 per user per month

Business: $29 per user per month

Enterprise: Custom (annual plan)

G2 Review: 4.5 out of 5

10. Pickle.ai

Pickle.ai is a conversation intelligence software specifically designed for SMB salespeople to make data-driven revenue decisions and improve customer relationships. The tool offers basic reporting features like talk-listen ratio, action items, etc., to help sales managers coach their reps easily.

Key Features of Pickle:

• Provides 2-minute summaries of the calls reps make so you get the gist of the meeting without having to listen to recordings.
• ‘Snapshots and Collections' feature lets you share clips or recordings with your entire team across multiple channels.
• Analyzes calls based on the talk-listen ratio and provides action items to identify the next steps to be taken.
• Integrates with Hubspot, Salesforce, Salesloft, RingCentral, etc.

Pricing:

Relish:$48 per month

Spear: $80 per month

Pickle Jar: Custom (annual plan)

G2 Review: 4.8 out of 5

11. Salesloft

Salesloft is a sales engagement platform that offers a call recording feature to help sales managers standardize the sales coaching process and drive better results. 

Key Features of Salesloft:

• ‘Live Call Studio’ Feature lets you whisper the best tips to your reps in real time without interrupting the call. This way, you can offer timely suggestions to save your new reps from difficult situations.
• Let you leave time-stamp notifications to leave suggestions for your reps to improve.
• You can add your call recordings or clips to playlists and share them among your team.
• Has integrations with Hubspot, Microsoft Dynamics 365, Salesforce, 6Sense, etc.

Pricing

Free

Essentials: Available on request

Advanced:Available on request

Premier: Available on request

G2 Review: 4.5 out of 5

12. Avoma

Avoma is an all-in-one solution that manages everything concerning your meetings with your prospects, from scheduling them to analyzing them. AI Meeting Assistant, Meeting Collaboration, and Conversation and Revenue Intelligence are the 3 main feature buckets it offers.

Key Features of Avoma:

• The ‘Interaction Intelligence’ feature identifies the common filler words your reps use during calls so they can consciously try to avoid them.
• Gauges talk-listen ratio and compares it against organization benchmarks to help reps improve their active listening skills.
• Gives an idea of your win-loss rates against competitors to assist you in taking measures to win against the ones you are losing out to.
• Integrates with Copper, Hubspot, Pipedrive, Zoho, Salesforce, etc.

Pricing

Basic: Free

Starter: $24 per user per month

Plus: $59 per user per month

Business: $79 per user per month

Enterprise: $149 per user per month

G2 Review: 4.6 out of 5

13. Mindtickle

Mindtickle is a sales call recording and conversation intelligence software that helps sales managers coach better, and revenue leaders forecast accurately. It uses AI to identify crucial themes likely to impact your deal so that you can intervene in time and rectify potential deal risks.

Key Features of Mindtickle:

• Lets you give 1-1 coaching to reps by scoring them on specific parameters like the ability to address prospect's concerns, confidence, etc.
• Allows you to assess your reps based on the benchmark set by top-performing reps in your team.
• You can add snippets from your calls directly to your rep-onboarding video library to show them the sales strategies you taught in action.
• Integrates with Salesforce, Vimeo, Slack, Veeva, force.com etc.

Pricing

Available on request 

G2 Review: 4.7 out of 5

14. CallRail

CallRail is a call recording software with conversation intelligence features that records and analyzes your conversations with prospects to gauge their buying intent.

Key Features of CallRail:

• ‘Sentiment Analysis’ identifies the calls that require your attention so that you can intervene and give timely feedback to sales reps.
• Summarizes every call your reps make so you get an idea about what happened during calls without listening through the whole recording or reading the entire transcript.
• ‘Keyword Spotting’ feature brings prospects with high-buying intent to your attention so your team can take steps to close them promptly.
• Integrates with Salesforce, Hubspot, Clio, Converge etc.

Pricing

Call Tracking: $45 per month

Call Tracking + Conversation Intelligence: $95 per month

Call Tracking + Form Tracking: $95 per month

Call Tracking Complete: $145 per month

G2 Review: 4.6 out of 5

In a Nutshell

Call recording software is an essential addition to your tech stack to boost your sales team's productivity and make data-driven revenue decisions. Now that you know the names of the top recording tools available in the market today, what are you waiting for? Invest in the perfect call recording software today!

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